F.A.Q's

 

Have a burning question?? Today is your lucky day!!

 

Do you gift wrap?  

Yes, we are happy to offer gift wrapping for your gorgeous items, free of charge! Our wrapping changes from time to time but always looks fantastic with the use of good quality papers & a lovely little gift tag tied in place with jute string. If required, we can also hand write a personal message on the gift tag to make your gift shopping hassle-free. Just let us know in the comment section when you place your order. We also have a huge range of greeting cards for all occasions that you will find in our Paper Goods collection.

 

How does the "Free delivery to businesses in the Geraldton CBD" work?    

We are very happy to offer free delivery for clients hard at work in the Geraldton CBD, Monday to Friday. You will need to place your order before 11am on week days (Monday to Friday) and we will deliver your purchase(s) free to your workplace by 3pm the same day. Orders placed after 11am will be delivered between 11am & 3pm the next working day. Orders placed after 11am Friday through the weekend will be delivered on the following Monday between 11am & 3pm.

 

Do you have sales?    

We do put select items on sale and run various sales throughout the year. Make sure you sign-up for our newsletter to get the heads-up on sales, special offers and to find out what’s going on instore and in our Geraldton region.

 

Can I visit you?   

Yes, why not!? We would love you to visit! Our store is located in Geraldton, 400 odd kms north of Perth on the sunny coast of Western Australia. Located centrally in the mall section of Geraldton's main street - 92 Marine Terrace - look for our bright Geraldton streetscape logo!

 

Which forms of payment do you accept?  

Our online shop accepts PayPal, Visa and Master Card. Our Geraldton shop accepts Visa, Master Card and cash.

 

Privacy ?   

Personal information is collected via electronic forms when you order a product or subscribe to our newsletter. Your information will not be provided to third parties.

Colour Decor uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by Colour Decor or any outside party.

  • All transactions are performed under 128 Bit SSL Certificate.

  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, furtherprotecting your credit card data.

  • eWAY is an authorised third party processor for all the major Australian banks.

  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the      merchant account held by Colour Decor. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Can I track my order?  

Yes, Australia Post Regular Postage provides a tracking code to track your parcel via Australia Post and where TNT Road Express is used, a consignment note will be provided.

 

How do I contact you about your online shop or online purchases I make?   

Do not hesitate to email us at colourdecor@bigpond.com with any enquiries. Or if you would prefer to speak to us, please call us at our store on 08 99218527 during store opening hours Monday to Friday, 9am to 5pm and on Saturdays, 9am to 4pm. Please remember that we are based in W.A (if calling from interstate) and to check the time difference from where you are calling - we might still be in bed or having our morning coffee if you call too early!