Shipping & Returns
Local Delivery in Geraldton: We are happy to provide a FREE delivery service to hard at work customers in the Geraldton CBD, Monday to Friday. All orders need to be placed by 11am to be delivered by 5pm the same day....orders received after 11am will be delivered the next working day. Furniture can be delivered FREE of charge in a 10km radius of central Geraldton within 5 working days or you can arrange to pick it up from our store sooner.
Shipping: Shipping is covered with Australia Post Regular Postage and TNT Road Express except for some larger items that will need a specific freight quote to get them to where you live! All orders placed Monday to Friday before 12pm are shipped by 5pm the same day. Any orders placed after Friday 12pm and through the weekend will be shipped on the following Monday.
All items have their shipping costs stated in their product description and weights are added together at the checkout for your final shipping cost. Whereby the weight combines to tip over to a large weight/size, we will contact you with a freight quote at the best possible price to your location.
We guarantee to make sure that all your lovely purchases leave the store in excellent condition and always wrap them securely with tissue/bubble wrap/cardboard and whatever is needed to help ensure that your package is delivered safely. To assist our nation's lovely delivery men & women, we also line all our boxes with 3mm wood panel when the contents are considered breakable. This has proved to be fail safe so far and prevented your ceramics becoming a mosaic project.
Please be aware that delivery’s by Australia Post will be made during work hours - parcels not safe to be left at your door may be better off sent to an alternative address where someone is available to receive them ie. work. If for any reason we are unable to dispatch your order, we will notify you via email. Australia Post Regular Postage provides a tracking code that we will email you so you are able to track your parcel via the Australia Post website. TNT Road Express provide a consignment number which we will also pass on to you via email. Delivery times are approximate and dependent on your location.
Furniture, Artwork & Bulky Items: These items are generally heavy, awkward or large and freight costs can be high. Freight varies between locations quite widely so to avoid disappointment, please contact us via email for an individual freight quote to your location BEFORE deciding on your purchase. Our email address is email@example.com. The items deemed to fall in this category will have a note about their shipping with their product description.
Returns & Exchanges:
Whilst we are sure you will love all our beautiful products, if you are unhappy with your purchase you can return it for an exchange or store credit. You will need to pay the postage on any items returned and also the postage of your replacement item. The product returned must be as new - this return policy does not apply to goods which have been worn, used or damaged after delivery. All items returned to Colour Decor must be returned in any supplied box or original packaging. Colour Decor will not accept any items for exchange or store credit that do not meet these requirements.
Before you return the item, you must notify us via email. Please include your name, date of purchase, your reason for return and whether you would like an exchange or store credit. (If exchanging or using your store credit for another item, please be sure to include details of what item you would like!) We will then contact you via email to confirm the acceptance of return of your original purchase. Once the item has been received at Colour Decor and is certified to be in new condition with its original packaging, we will then proceed with your request of exchange or store credit. We will contact you for payment of postage for any new exchange items. Returned goods need to be returned within 14 days of dispatch to the following address:
COLOUR DECOR, 92 MARINE TCE, GERALDTON. W.A 6530
Damaged Items: As mentioned above, we securely pack all our parcels with much care and line all our boxes with 3mm wood panel when the contents are considered breakable. This has proved to be fail safe so far.
Once your parcel is in transit, we consider it to be packaged to withstand the rough & tumble of Australia's delivery systems and Colour Decor will not be responsible for items lost or damaged by the carrier. In the unfortunate event that your parcel has been treated to a football match in transit, we suggest that you look over the parcel when it arrives & if there is evident damage, make the delivery person aware of it before you sign. Then upon opening, keep your packaging, take a photo of the carnage and contact the carrier with your tracking or consignment no#.
Thanks very much!
- Christy Rock