Shipping & Returns
Local Delivery in Geraldton: We are happy to provide a FREE delivery service to hard at work customers in the Geraldton CBD, Monday to Friday. All orders need to be placed by 11am to be delivered by 5pm the same day....orders received after 11am will be delivered the next working day. Furniture can be delivered FREE of charge in a 10km radius of central Geraldton within 5 working days or you can arrange to pick it up from our store sooner.
Shipping: Shipping is covered with Australia Post Regular Postage and TNT Road Express except for some larger items that will need a specific freight quote to get them to where you live! All orders placed Monday to Friday before 11am are shipped by 5pm the same day. Any orders placed after Friday 11am and through the weekend will be shipped on the following Monday.
All items have their shipping costs stated in their product description and weights are added together at the checkout for your final shipping cost. Items we consider at risk of breakage in the delivery process, have a slightly higher shipping charge that includes Australia Post Extra Cover - please see DAMAGED ITEMS below for more information. We guarantee to make sure that all your lovely purchases leave the store in excellent condition and always wrap them securely with tissue/bubble wrap/cardboard and whatever is needed to help ensure that Australia Post can deliver your package safely. The Australia Post Extra Cover charge is a small price to pay for the security of knowing that if someone mistakes your precious parcel for a football, you won't be out of pocket AND left with a mosaic project!
Please be aware that delivery’s by Australia Post will be made during work hours - parcels not safe to be left at your door may be better off sent to an alternative address where someone is available to receive them ie. work. If for any reason we are unable to dispatch your order, we will notify you via email. Australia Post Regular Postage provides a tracking code that we will email you so you are able to track your parcel via the Australia Post website. TNT Road Express provide a consignment number which we will also pass on to you via email. Delivery times are approximate and dependent on your location.
Furniture, Artwork & Bulky Items: These items are generally heavy, awkward or large and freight costs can be high. Freight varies between locations quite widely so to avoid disappointment, please contact us via email for an individual freight quote to your location BEFORE deciding on your purchase. Our email address is email@example.com. The items deemed to fall in this category will have a note about their shipping with their product description.
Returns & Exchanges:
Whilst we are sure you will love all our beautiful products, if you are unhappy with your purchase you can return it for an exchange or store credit. You will need to pay the postage on any items returned and also the postage of your replacement item. The product returned must be as new - this return policy does not apply to goods which have been worn, used or damaged after delivery. All items returned to Colour Decor must be returned in any supplied box or original packaging. Colour Decor will not accept any items for exchange or store credit that do not meet these requirements.
Before you return the item, you must notify us via email. Please include your name, date of purchase, your reason for return and whether you would like an exchange or store credit. (If exchanging or using your store credit for another item, please be sure to include details of what item you would like!) We will then contact you via email to confirm the acceptance of return of your original purchase. Once the item has been received at Colour Decor and is certified to be in new condition with its original packaging, we will then proceed with your request of exchange or store credit. We will contact you for payment of postage for any new exchange items. Returned goods need to be returned within 14 days of dispatch to the following address:
COLOUR DECOR, 92 MARINE TCE, GERALDTON. W.A 6530
Damaged Items: Items we consider at risk of breakage in the delivery process now have Australia Post Extra Cover built into their shipping cost. The items we deem to be at risk are mainly ceramics, porcelain, clay and glass and will have their shipping costs stated under each product description. In the unfortunate circumstance of unwrapping your parcel to discover it has been damaged whilst in transit, we will need you to do the following:
1. Take a photo of the damaged item complete with the packaging to show the extent of the damage and also the standard of our packaging.
2. Send the images to us at firstname.lastname@example.org with a description of damage and the date your parcel arrived.
3. Take the damaged item, packaging and tracking no# to your nearest Australia Post for the staff to verify the damage was not the result of poor packaging by the sender (Colour Decor!)
We will contact our local Australia Post outlet with the receipt for the purchased Extra Cover and lodge a claim for the value of your item. Once Australia Post has completed the claim and reimbursed us (Colour Decor), we will arrange a refund, store credit or exchange item for you. Unfortunately, Australia Post have not been able to state a time frame for this process but I have faith! :)
Thanks very much!
- Christy Rock